Minecraft failed to download file death2.ogg

#1 [] * Colby [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#2 [] <Colby> Hello, I need help with my Minecraft account
#3 [] <Colby> oh, I guess no-ones here
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#6 [] <Sofii> When i try to log in, it will give my : Could not connect to server.
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#9 [] <mummyJ> hi there, just managed to migrate the accounts so I have option to play full version and not just demo.. now loads and then doesn't respond/crashes!! please help.. bought this 2 weeks ago as a gift for my son!
#10 [] <mummyJ> multiplayer finds no worlds, tried single player = crash
#11 [] <mummyJ> PC is new and well specc'd
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#15 [] <mummyj> Hi there, please help it's taken me 2 weeks to migrate the accounts lol and now it has play full game option but crashes when I select single player mode?? I have downloaded java, changed to IE from edge don't know what else to try.. very frustrated mummy and son :(
#16 [] <mummyj> I am running Java on a well spec'd PC
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#19 [] <Leon> My E-mail adress doesn`t work
#20 [] <Leon> I have forgot it and now I can`t log in
#21 [] <Leon> I just want to change my Minecraft Name
#22 [] <Johnas> Hello, yesterday i used /give playername dirt , wich resulted in my realm to freeze (or it became extremely laggy). it kept crashing and rendered the server useless. I have tried several debug commands (the ones i found relavant). Do you have a solution for this problem? Your answer is much appreciated.
#23 [] <Leon> Have you something special on this map?
#24 [] * Leon [webchat@rushbrookrathbone.co.uk] has quit. (Quit: rushbrookrathbone.co.uk)
#25 [] <Johnas> Nevermind i fixed it by loading an older save
#26 [] * viperking_nl [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#27 [] <viperking_nl> hello have a question i just buy the game but i can not play the full version
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#29 [] <mummyj> hi viperking
#30 [] <mummyj> I had this and followed migrate Mojang and Minecraft accounts, then logged out and back in and this worked
#31 [] <mummyj> however I know can't play full game as it is crashing
#32 [] <mummyj> anyone know why it crashes and wont load? is it to do with java support in windows 10?
#33 [] * mummyj [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#34 [] <mummyj> please please help Minecraft java not responding, new game, have never got it working! I have updated my GeForce drivers, downloaded Java latest and am running Internet Explorer instead of edge! please help!
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#36 [] <ninefour> So im hosting a lan server and the other computer can see it but when connecting times out. Both have rushbrookrathbone.co.uk allowed through firewall and have attempted direct connect with rushbrookrathbone.co.uk:xxxx
#37 [] <ninefour> oops
#38 [] <mummyj> ould it be my firewall?
#39 [] <mummyj> could
#40 [] <mummyj> lol
#41 [] * DarkNoddy [~mordi@rushbrookrathbone.co.uk] has joined #minecrafthelp
#42 [] * jjcool [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#43 [] <jjcool> rushbrookrathbone.co.uk
#44 [] <jjcool> could you fix this
#45 [] <jjcool> i updated my gpu driver to lastest version but it have polem
#46 [] <jjcool> please
#47 [] <jjcool> you could helpme
#48 [] <ninefour> Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM )
#49 [] <ninefour> this might be ur problem buddy
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#52 [] * hrodes [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#53 [] <hrodes> Hello
#54 [] <hrodes> I would like to know how I can contact Mojang regarding Login issues
#55 [] <hrodes> Hello?
#56 [] * Lujzo [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#57 [] <Lujzo> Hi
#58 [] <hrodes> Hi there
#59 [] <hrodes> Could you help me reaching Mojang support service?
#60 [] <Lujzo> I need help Unfortunately, I could never enter Minecraft What is very disturbing because we took the code from Media Markt months ago
#61 [] <Lujzo> What might be the problem?
#62 [] <hrodes> Well my friend, you see, I forgot my password and I also forgotten which of my email addresses is registered with it I tried to have an email sent to me for recovery however none seem to have arrived
#63 [] <hrodes> No one seems to be here other than the two of us
#64 [] <Lujzo> :)
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#70 [] <Sarah> My son has always played Minecraft PE on his device, but today I decided to allow him to log in with xBox Live. I created an account for him and logged him in. Once in, it asked me if I wanted to transfer the data to xBox Live rather than the device. I said yes. He then tried to join a server game, but his account settings wouldn't let him. I went
#71 [] <Sarah> in and adjusted the settings to allow him to join server games and add friends. However, the game will now not load. If he is connected to WiFi, it crashes as soon as it gets to the play screen. If I put it in airplane mode, it loads but freezes within 30 seconds and then crashes. He has the most recent ios and Minecraft updates.
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#73 [] * Eater [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#74 [] <Eater> Hello
#75 [] <Eater> I have a question regarding my minecraft transaction ID
#76 [] <asmodeo29> HELLO L HAS IN ONE PROBLEM Mira I was migrating my account when suddenly I gave myself to see and I gave it and I did not get the verification message to my mail because the normal messages and my answers I expect a prompt answer
#77 [] <asmodeo29> HELLO L HAS IN ONE PROBLEM Mira I was migrating my account when suddenly I gave myself to see and I gave it and I did not get the verification message to my mail because the normal messages and my answers I expect a prompt answer
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#81 [] <asmodeo29> help
#82 [] <Greymagic27> Sarah, Hey. We don't support bedrock edition here. I'd recommend trying the forums: rushbrookrathbone.co.uk or the official minecraft discord: rushbrookrathbone.co.uk
#83 [] <Sarah> Thank you!
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#86 [] <asmodeo> Yesterday I was looking at my account and it is not normal to verify, so I gave it to verify and I did not get the verification message
#87 [] * ItsAroWo [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
#88 [] <ItsAroWo> Hi i'm trying to log in to ,y account and it says Could not connect to server! how do I fix it?? please help!
#89 [] <Greymagic27> ??> ItsAroWo HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#90 [] <Greymagic27> ??> ItsAroWo tools/hjt
#91 [] <Absol> ItsAroWo: Download: rushbrookrathbone.co.uk%20beta/rushbrookrathbone.co.uk
#92 [] <Absol> ItsAroWo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on rushbrookrathbone.co.uk and give us the link.
#93 [] <Greymagic27> asmodeo, Have you tried resending the verification email?
#94 [] <ItsAroWo> how do I resend verification mail?
#95 [] <Greymagic27> ??> ItsAroWo account/resend-email
#96 [] <Absol> ItsAroWo: Click here to have Mojang resend the verification email: rushbrookrathbone.co.uk
#97 [] <ItsAroWo> the link doesent work?
#98 [] <Greymagic27> ItsAroWo, What does it do?
#99 [] <ItsAroWo> just get me in to my site where it says what game I have!
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# [] <ItsAroWo> please help!!!
# [] <ItsAroWo> Hello?
# [] * Sam [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <ItsAroWo> can someone help me?
# [] <Sam> I hope they can.
# [] <Sam> My account has been hacked an I do no longer have bank statements.
# [] <Sam> Can mojang still help me with that?
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# [] <Greymagic27> ItsAroWo, Follow the 'hijackthis' instruction I sent above
# [] <Greymagic27> I just noticed I sent you the resend verification email steps when I meant to send them to another person :P
# [] <ItsAroWo> rushbrookrathbone.co.uk
# [] <ItsAroWo> there is the link
# [] <Greymagic27> ItsAroWo, You've got some malware which will need to be removed, but first you need to follow these steps:
# [] <Greymagic27> ??> ItsAroWo info/mcleaks
# [] <Absol> ItsAroWo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
# [] <Absol> ItsAroWo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
# [] <Greymagic27> ??> ItsAroWo win/hosts/edit
# [] <Absol> ItsAroWo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
# [] <Absol> ItsAroWo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
# [] <Greymagic27> Once you've done everything it asks, I will send the last step that you need to do
# [] <ItsAroWo> I have now opened it!!
# [] <ItsAroWo> shall i delete the two files?
# [] <Greymagic27> ItsAroWo, Are you inside your host file?
# [] <ItsAroWo> yes
# [] <Greymagic27> If so, remove every entry containing the word 'mojang'
# [] <ItsAroWo> done
# [] <Greymagic27> ??> ItsAroWo av/adwcleaner
# [] <Absol> ItsAroWo: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: rushbrookrathbone.co.uk
# [] <Absol> ItsAroWo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
# [] * ItsAroWo [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <ItsAroWo> I have done the scan and repair now
# [] <Greymagic27> ItsAroWo, Try to launch minecraft now. Remember to change your password
# [] <ItsAroWo> okay i will
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# [] <ItsAroWo> thank you it worked
# [] <Greymagic27> ItsAroWo, No problem. Don't go using MCLeaks again!
# [] <ItsAroWo> hahaha nah I bought my cousins computer!!
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# [] <Roberto> hi,
# [] <Roberto> I can not log in to the Minecraft website, or in the game
# [] <Greymagic27> Roberto, Hey. Does it produce any message when you try?
# [] <Roberto> no
# [] <Greymagic27> Roberto, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
# [] <Greymagic27> ??> Roberto tools/hjt
# [] <Absol> Roberto: Download: rushbrookrathbone.co.uk%20beta/rushbrookrathbone.co.uk
# [] <Absol> Roberto: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on rushbrookrathbone.co.uk and give us the link.
# [] <Roberto> in de console of my navigator say this
# [] <Roberto> rushbrookrathbone.co.uk OPTIONS rushbrookrathbone.co.uk net::ERR_CERT_COMMON_NAME_INVALID
# [] <Greymagic27> Roberto, What operating system are you using?
# [] <Roberto> windows
# [] <Roberto> 10
# [] <Greymagic27> Roberto, Follow the 'hijackthis' steps I sent above
# [] <Roberto> ok
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# [] <mummyj> Hi there any idea why new Minecraft java I bought won't play on PC? It doesn't respond when I try to load game?
# [] <Greymagic27> mummyj, This issue is usually caused by malware. Follow the steps which Absol will send below:
# [] <Greymagic27> ??> mummyj av/adwcleaner
# [] <Roberto> rushbrookrathbone.co.uk
# [] <Absol> mummyj: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: rushbrookrathbone.co.uk
# [] <Absol> mummyj: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
# [] <Greymagic27> ??> Roberto info/mcleaks
# [] <Absol> Roberto: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
# [] <Absol> Roberto: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
# [] <Greymagic27> ??> Roberto win/hosts/edit
# [] <Absol> Roberto: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
# [] <Absol> Roberto: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
# [] <Lexxos> hello i tried to make a server and i can enter it throught ipv4 but not with my public , when i try to enter with my public ip it says rushbrookrathbone.co.ukctchannel$annotatedconnectexception. do you know how to fix this by any chance?
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# [] <mummyj> Hi there I have just run malware software as advised, but I lost my thread.. is this the same room?
# [] <Greymagic27> mummyj, It is indeed!
# [] <Roberto> say this rushbrookrathbone.co.uk
# [] <Roberto> rushbrookrathbone.co.uk
# [] <Greymagic27> Roberto, Delete both of those from your host file
# [] <Roberto> it work
# [] <Roberto> thax
# [] <Greymagic27> Remember to change your password
# [] <Roberto> ok, thax you again
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# [] <Lexxos> hello
# [] <Lexxos> can you help me
# [] <Lexxos> or not
# [] <mummyj> hey great thanx
# [] <mummyj> I have changed my password and run the malware app, anything else I need to do first?
# [] <mummyj> or do I just try it again?
# [] * Knox [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <Knox> I already downloaded minecraft on a different pc, and before that, another, and before that, another. I didnt have trouble redownloaded each time, but now I cant download it, and it's asking me to pay for it, and the other 3 times it didnt.
# [] <Knox> #minecrafthelp I already downloaded minecraft on a different pc, and before that, another, and before that, another. I didnt have trouble redownloaded each time, but now I cant download it, and it's asking me to pay for it, and the other 3 times it didnt.
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# [] <mummyj> Hey Greymagic27 thank you so much!! It worked!!! :)
# [] <Knox> #minecrafthelp I already downloaded minecraft on a different pc, and before that, another, and before that, another. I didnt have trouble redownloaded each time, but now I cant download it, and it's asking me to pay for it, and the other 3 times it didnt.
# [] <Capfan67> Knox, Are you talking about the Java Edition?
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# [] <Szabo_Mate> Hi! help!
# [] <Capfan67> Szabo_Mate, What do you need help with?
# [] * someoneinneedofhelp [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <someoneinneedofhelp> hello
# [] <someoneinneedofhelp> i have a problem downloading minecraft java edition
# [] <someoneinneedofhelp> it says that it cant save download
# [] <someoneinneedofhelp> then it says it cant access a file because it is being used by another process
# [] <Szabo_Mate> No
# [] <someoneinneedofhelp> sorry
# [] <Szabo_Mate> I do not know the email of the sabotate character. Could you provide emails with the registered name?
# [] <Greymagic27> someoneinneedofhelp, This issue is usually caused by malware. Follow the steps which Absol will send below:
# [] <Greymagic27> ??> someoneinneedofhelp av/adwcleaner
# [] <Absol> someoneinneedofhelp: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: rushbrookrathbone.co.uk
# [] <Absol> someoneinneedofhelp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
# [] <someoneinneedofhelp> thank you
# [] <Szabo_Mate> But no, I forgot the email.
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# [] <spacewardflyer> I was downloading Minecraft and it stopped me and said could not download rushbrookrathbone.co.uk does anybody know what this means
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# [] <Hava> Hey there, I've been having some problems renewing a Minecraft Realms subscription, it's taken payment but I keep getting a 'cannot create your realm - please check back later' message. It's been 3 days now, I've submitted a ticket to Mojang Support but it looks like they've got a month backlog. Any other approaches I can take before I give up an
# [] <Hava> d try and get a refund? Playing on Windows and Xbox.
# [] * Scheer [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <Scheer> Hey all, I'm currently working on convert my world file to and I'm running into issues.
# [] * Porkyle [~Porkyle@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <Scheer> When the world is converted, upon entering the game many random chunks are regenerated in my world where existing chunks use to be.
# [] <Scheer> Upon inspecting the NBT structure of the region files, I noticed that the "Sections" tag is missing for these chunks/regions that are not working in the world.
# [] <Scheer> Any idea why the "Sections" tag of a region file would not survive the conversion from to ?
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# [] <Aidan> I just bought a Minecraft Realm and it said the purchase went through but the realm isn't appearing. I can't see it anywhere or play it. The only thing I can see is the receipt that was sent to my email.
# [] <Aidan> Minecraft Windows 10 Edition
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# [] <Aidan3> I just bought a Minecraft Realm and it said the purchase went through but the realm isn't appearing. I can't see it anywhere or play it. The only thing I can see is the receipt that was sent to my email. (Minecraft Windows 10 Edition)
# [] <Aidan3> I just bought a Minecraft Realm and it said the purchase went through but the realm isn't appearing. I can't see it anywhere or play it. The only thing I can see is the receipt that was sent to my email. (Minecraft Windows 10 Edition)
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# [] <Galaxy_2Alex> Aidan, Are you still here?
# [] <Galaxy_2Alex> Scheer, Are you still here?
# [] <Galaxy_2Alex> Hava, Are you still here?
# [] <Galaxy_2Alex> spacewardflyer, Are you still here?
# [] <Scheer> yes
# [] <Galaxy_2Alex> Scheer, The issue would most likelt be caused by using third part programs on a world, if I remember correctly there was a specific tag on a chunk, and if that wasn't set, the chunk would be regenerated during the conversion from to
# [] <Scheer> that is a start
# [] <Scheer> any idea where to learn more about that tag so I can investigate?
# [] <Scheer> although I've run through the conversion process a few times, and the chunks eliminated seem to be different every time
# [] <Galaxy_2Alex> Scheer, rushbrookrathbone.co.uk
# [] <Hava> Here and lurking : )
# [] <Scheer> that is massively helpful Galaxy_2Alex
# [] <Scheer> I am noticing a discrepancy in the LightPopulated flag of different regions in my world file structure
# [] <Scheer> that still doesn't explain the differing results on multiple conversions
# [] <Scheer> but it definitely sounds like it is part of the problem
# [] <Scheer> will attempt to alleviate that problem and return if it doesn't fix things
# [] <Galaxy_2Alex> Hava, Contact X-Box Purchase Support.
# [] <Hava> Hah, they told me to speak to Mojang, but I'd didn't get a great feeling of competence from the agent I spoke to
# [] <Hava> Can try again
# [] <Galaxy_2Alex> Hava, Yeah, try again once more, and tell them about the Mojang wait time as well.
# [] <Galaxy_2Alex> Hava, If that doesn't work, you'll have to wait for Mojang to answer.
# [] <Hava> No problem, just checking in case there was another avenue, deleting the realm, reinstalling the game, and trying to recover the realm etc. WIll try Xbox and wait
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# [] <stefanorea> aiuto
# [] <stefanorea> ho appena comprato il gioco e appena lo apro melo avvia sempre con una lingua diversa e appena provo a cambiarla crasha
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# [] <stefanorea> I just bought the game and as soon as I open it always starts with a different language and just try to change it crashes
# [] <Galaxy_2Alex> stefanorea, Does it give you any error message?
# [] <stefanorea> no
# [] <Galaxy_2Alex> ??> stefanorea launcher/log
# [] <Absol> stefanorea: Please follow the instructions on this page: rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> stefanorea, Please copy the log after the game has crashed.
# [] <stefanorea> Ok I do it
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# [] <Juwan> minecraft wont let me download the game and im confused on why
# [] <Juwan> Unable to save download. rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> ??> Juwan error/download
# [] <Absol> Juwan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here rushbrookrathbone.co.uk
# [] <stefanorea> I don't understand what I should do after I activate the two options
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# [] <Galaxy_2Alex> stefanorea, Just try to start the game, and when it crashes, copy the log from the console.
# [] <stefanorea> ok
# [] <iiAmxzing> Hello, My Minecraft Launcher keeps on saying "Cannot connect to server" when I try to log in. Is there a possible solution for this?
# [] <Greymagic27> iiAmxzing, Hey.
# [] <Greymagic27> Your issue is usually caused by software blocking the connection or something in your host files.
# [] <Greymagic27> iiAmxzing, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
# [] <Greymagic27> ??> iiAmxzing tools/hjt
# [] <Absol> iiAmxzing: Download: rushbrookrathbone.co.uk%20beta/rushbrookrathbone.co.uk
# [] <Absol> iiAmxzing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on rushbrookrathbone.co.uk and give us the link.
# [] <iiAmxzing> Is there any other possible solution to fix this?
# [] <iiAmxzing> Or just this one?
# [] <Juwan> Name: paddle_rushbrookrathbone.co.uk URL: rushbrookrathbone.co.uk Error details: Attempting to move successful download to C:\Users\jfonv\AppData\Roaming\.minecraft\assets\objects\1b\1bdcebbca9c71bc4edfcbcfa06 The process cannot access the file because it is being used by another process.
# [] <Juwan> Filename on disk: cd-bd Path: C:\Users\jfonv\AppData\Local\Temp\cd-bd Exists: file
# [] <Galaxy_2Alex> ??> Juwan error/download
# [] <Absol> Juwan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here rushbrookrathbone.co.uk
# [] <stefanorea> please wait
# [] <Greymagic27> iiAmxzing, I can do it another way, but the program is safe to download
# [] <iiAmxzing> Before I try the first option, how can you do the second way?
# [] <Galaxy_2Alex> iiAmxzing, It's the easiest and quickest solution. Like he said, no personal or sensitive information are shared by the program.
# [] <stefanorea> Now do not crash anymore however I will block and I am obliged to close
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# [] <Galaxy_2Alex> stefanorea, If the program stopped responding, please copy the log.
# [] <iiAmxzing> The reason why I want to try the second way is because I heard that I could get my account stolen.
# [] <Greymagic27> iiAmxzing, The program I want you to run is safe and won't steal your account. Don't worry
# [] <iiAmxzing> Are you sure I won't open anything illegal like MCLeaks or anything like that?
# [] <Greymagic27> iiAmxzing, It won't open anything illegal. I promise
# [] <iiAmxzing> Ok, I was just curious. Because, Last time I did it, I didn't work and the tip said my password was given away to thieves. I'm new to Minecraft Java Edition and I can't get it stolen as soon as I use it.
# [] <iiAmxzing> it didn't work*
# [] <Galaxy_2Alex> So, you used McLeaks before?
# [] <iiAmxzing> No.
# [] <iiAmxzing> Not at all.
# [] <Galaxy_2Alex> iiAmxzing, Alright, that's fine then.
# [] <stefanorea> I little time ago I tried to install Minecraft illegally can be caused by this? And then I do not understand well English I'm translating it with Google Translate and I do not understand these logs and how to open them
# [] <Galaxy_2Alex> stefanorea, You bought it now, correct?
# [] <Galaxy_2Alex> ??> stefanorea win/reinst
# [] <Absol> stefanorea: You may need to reinstall the locally installed files that Minecraft puts into place.
# [] <Absol> stefanorea: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
# [] <stefanorea> Yes a 15 minutes ago
# [] <iiAmxzing> Wait, what's the tip that says I have to do stuff so my account isn't stolen?
# [] <Galaxy_2Alex> iiAmxzing, As we said before, the program is safe to use, we are using it for about half of our cases here.
# [] <stefanorea> I don't understand
# [] <Galaxy_2Alex> iiAmxzing, There are many tips: Have a safe password, don't use the same password for two different pages, don't write down your passwords anywhere, have 2-Factor Authentification wherever possible etc.
# [] <Galaxy_2Alex> stefanorea, Follow the instructions Absol just gave you.
# [] <stefanorea> I did everything he told me to do the official site
# [] <Galaxy_2Alex> ??> stefanorea rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> ??> stefanorea win/reinst
# [] <Absol> stefanorea: You may need to reinstall the locally installed files that Minecraft puts into place.
# [] <Absol> stefanorea: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
# [] <Galaxy_2Alex> stefanorea, Follow these instructions please ^
# [] <Galaxy_2Alex> iiAmxzing, If you feel more comfortable, you can send the paste directly to me in a PM (/msg).
# [] <stefanorea> I only have Minecraft and not minecraft directory
# [] <stefanorea> What does it mean win/reinst?
# [] <Galaxy_2Alex> stefanorea, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
# [] <stefanorea> ok
# [] <iiAmxzing> I have one more question.
# [] <Galaxy_2Alex> iiAmxzing, Yes?
# [] <stefanorea> Yes but I miss the Minecraft directory
# [] <iiAmxzing> If my account does get leaked, will it also give them my security question answers?
# [] <Galaxy_2Alex> iiAmxzing, If just your email and password gets leakd, the security questions usually do not get leaked.
# [] <iiAmxzing> Ok.
# [] <Galaxy_2Alex> iiAmxzing, However, if you used the same password for Minecraft and your Email, they can reset your security questions since they would have access to your email address.
# [] <iiAmxzing> Also, after the paste, what do I do?
# [] <stefanorea> Do not understand means that my account has been taken?
# [] <Galaxy_2Alex> stefanorea, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
# [] <Galaxy_2Alex> iiAmxzing, Send the link to it to me.
# [] <stefanorea> I can't understand anything anymore not panic
# [] <Galaxy_2Alex> stefanorea, Delete any folder called Minecraft, make sure you save the saves if you want. Next, download the launcher from here, and launch it: rushbrookrathbone.co.uk
# [] <stefanorea> I only have Minecraft and not minecraft directory
# [] <iiAmxzing> Can I test if /msg works?
# [] <Galaxy_2Alex> iiAmxzing, Sure, syntax is /msg <user> <message>
# [] <iiAmxzing> Ok.
# [] <iiAmxzing> Do a system scan and logfile?
# [] <Galaxy_2Alex> iiAmxzing, Correct.
# [] <stefanorea> Excuse me, but then I threw 23 euros?
# [] <Galaxy_2Alex> iiAmxzing, No. Download and Install the launcher from here, and only use that launcher: rushbrookrathbone.co.uk
# [] <stefanorea> Ok I'm doing it
# [] <iiAmxzing> Uhh Galaxy_2Alex, did you get the message?
# [] <stefanorea> You are downloading
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# [] <Galaxy_2Alex> iiAmxzing, Yes, I did receive it.
# [] <iiAmxzing> Oh, I was just making sure.
# [] <David4> Can somebody help me out here
# [] <David4> ?
# [] <Galaxy_2Alex> iiAmxzing, So, you do know what McLeaks is, correct?
# [] <Galaxy_2Alex> David4, Hello
# [] <iiAmxzing> Yes, an illegal tool to steal Minecraft Accounts, Right?
# [] <Galaxy_2Alex> ??> David4 scold/pm
# [] <Absol> David4: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
# [] <David4> Are you guys getting my messages?
# [] <Galaxy_2Alex> iiAmxzing, Correct. Essentially, it reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
# [] <iiAmxzing> Ok.
# [] <Galaxy_2Alex> iiAmxzing, Because, surprise, even though it has been deleted from your system, there are still signs of it.
# [] <Galaxy_2Alex> iiAmxzing, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
# [] <Galaxy_2Alex> iiAmxzing, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
# [] <iiAmxzing> Wait, so I ran MCLeaks?
# [] <Galaxy_2Alex> iiAmxzing, Indeed.
# [] <Galaxy_2Alex> iiAmxzing, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "rushbrookrathbone.co.uk" (the whole line, probably everything that is in the text file), and save that file.
# [] <Galaxy_2Alex> iiAmxzing, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
# [] <David4> So ive bought MC and forgot my password when i try to recover it, it took me back to demo mod
# [] <David4> mode
# [] <Galaxy_2Alex> iiAmxzing, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> David4, Make sure you are using the correct email address to log in.
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# [] <stefanorea> Why does it take more to download with the same connection?
# [] <Galaxy_2Alex> stefanorea, It's redownloading everything, so yes, it will take longer.
# [] <iiAmxzing> I changed my password, saved it. I'll test minecraft now.
# [] <Galaxy_2Alex> iiAmxzing, And you did the host file change as well?
# [] <iiAmxzing> Yes.
# [] <iiAmxzing> It finally worked.
# [] <iiAmxzing> Thank you.
# [] <Galaxy_2Alex> iiAmxzing, No problem.
# [] <Greymagic27> iiAmxzing, Remember to reset your password as you've given your account out to other people using mcleaks
# [] <iiAmxzing> I'll come back if I have any problems, Besides that, thank you.
# [] <iiAmxzing> I did remember that.
# [] <iiAmxzing> Google Chrome generated a password for me,
# [] <iiAmxzing> A Strong one.
# [] <iiAmxzing> Bye.
# [] <iiAmxzing> Thanks for the help!
# [] <Greymagic27> No problem
# [] <stefanorea> I love you really thanks for your patience and thanks again you can never give up but I tremble my hands from joy thanks again for all the support you gave me I could not thank you more and still thanks for everything for Galaxy
# [] <Galaxy_2Alex> stefanorea, You're welcome.
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# [] <mike9> Hi! My account has been compromised. What can I do?
# [] <Galaxy_2Alex> ??> mike9 account/hacked
# [] <Absol> mike9: If you believe that your account was hacked, then please follow these instructions: rushbrookrathbone.co.uk
# [] <Absol> mike9: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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# [] <mike9> I did. But there wait queue is ridiculous! Still answering tickets from February
# [] <Galaxy_2Alex> mike9, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: rushbrookrathbone.co.uk
# [] <Zombiewarden> I just downloaded minecraft again after a while and it's giving me an error un able to locate the java runtime
# [] <Galaxy_2Alex> Zombiewarden, On the launcher, in the Launch options, enable Advanced Settings, then go to your main instance and disable "Java executable". Then try to run the game.
# [] <Zombiewarden> ok
# [] <mike9> It seems to be an account migration issue. I got an email from March 15 saying that my account migrated to Mojang. I did not do this. I keep selecting forgot password but now its not even sending me a link to reset password. So this must mean my account is compromised, yes? Also, I made my account prior to and I don't have a transaction ID. Wh
# [] <mike9> at other information can I provide?
# [] <Galaxy_2Alex> mike9, Please wait for Mojang to answer.
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# [] <mike9> Is there a mail address, phone number, or any other method of contact to Mojang?
# [] <Galaxy_2Alex> mike9, There is not, no.
# [] <mike9> Hmm, okay. I will wait for a response and just run my server from another account. Thank you for your help and reassurance that I will eventually hear back from Mojang.
# [] <Galaxy_2Alex> mike9, You're welcome, I'm sure they will reply.
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# [] <ricky1> i'm trying to install the new snapshot but it doesn't let me install and tells me "rushbrookrathbone.co.uk"
# [] <Galaxy_2Alex> ??> ricky1 error/download
# [] <Absol> ricky1: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here rushbrookrathbone.co.uk
# [] <ricky1> okay thanks
# [] * AyoIzMeYaBoy [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <AyoIzMeYaBoy> My minecraft keeps crashing at the mojang screen with a fresh install. How do I fix this
# [] <AyoIzMeYaBoy> ?*
# [] * Arsank47 [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <Galaxy_2Alex> ??> AyoIzMeYaBoy av/adwcleaner
# [] <Absol> AyoIzMeYaBoy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: rushbrookrathbone.co.uk
# [] <Absol> AyoIzMeYaBoy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
# [] <Arsank47> Hi, i used to have minecraft in between and since the new migration thing, i can't sucessfuly migrate my account and do not know what to do, and do not want to re buy a game i already purchased
# [] <Galaxy_2Alex> Arsank47, Have you contact Mojang Account Support already?
# [] <AyoIzMeYaBoy> will try
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# [] <Galaxy_2Alex> AyoIzMeYaBoy, First, what is your Minecraft username?
# [] <Arsank47> I contacted them on the 18th of this month, and its now the 23rd so its been 5 days and no reply so wanted to ask here for help and advice
# [] <Arsank47> Arsank47
# [] <Arsank47> Arsank47 is my username
# [] <Galaxy_2Alex> Arsank47, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: rushbrookrathbone.co.uk
# [] <AyoIzMeYaBoy> BonelesssDonut is my user
# [] <Arsank47> Okay that is fair, but i ttied to migrate my old account, and i reseted the password and migrated it and it then says that the account doesn't exist
# [] <Galaxy_2Alex> AyoIzMeYaBoy, Okay that is fine, follow the instructions.
# [] <Galaxy_2Alex> Arsank47, Please just wait for them to answer.
# [] <Arsank47> Okay
# [] <AyoIzMeYaBoy> Done
# [] <Galaxy_2Alex> AyoIzMeYaBoy, Restarted your PC as well?
# [] <AyoIzMeYaBoy> Correct
# [] <Galaxy_2Alex> AyoIzMeYaBoy, Try runnint the game now.
# [] <Galaxy_2Alex> running*
# [] <AyoIzMeYaBoy> its working
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# [] <Lgph64> i bought minecraft 7 years ago and i thought itd be fun to play again, but it prompts me to buy the game again even though ive bought it already
# [] <Galaxy_2Alex> Lgph64, Make sure you are using the correct email address to log in.
# [] * MizuNoIkari [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <Lgph64> i am, i even have my transaction id and everything
# [] <Galaxy_2Alex> Lgph64, Have you conacted Mojang Account Support yet?
# [] <MizuNoIkari> Does anyone know how to fix Minecraft Error when starting. It says that it is unable to start Java
# [] <Galaxy_2Alex> MizuNoIkari, What is the full exact error message?
# [] <MizuNoIkari> that
# [] <MizuNoIkari> That's it, all it says that its unable to start Java
# [] <Lgph64> yes i did but theyre gonna take like a month to reply
# [] <MizuNoIkari> I've tried reinstalling Minecraft and Java multiple times
# [] <Galaxy_2Alex> Lgph64, You will have to wait for them to answer.
# [] <Galaxy_2Alex> MizuNoIkari, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
# [] <Lgph64> rip, thank you
# [] <Galaxy_2Alex> MizuNoIkari, After that, run the game again.
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# [] <MizuNoIkari> Still fails to open
# [] <Galaxy_2Alex> MizuNoIkari, Could you provide a Screenshot of the error please?
# [] <MizuNoIkari> I can't My computer doesn't allow me to take a screenshot
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# [] * DerSuchti_ [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <DerSuchti_> I can't install the Minecraft Version
# [] <Galaxy_2Alex> MizuNoIkari, rushbrookrathbone.co.uk
# [] <Neal7> hello i am having issues starting minecraft
# [] <Galaxy_2Alex> DerSuchti_, Is that the only version that does not work?
# [] <Galaxy_2Alex> Neal7, What issues?
# [] <Neal7> it keeps crashing one me
# [] <Neal7> on me
# [] <Galaxy_2Alex> Neal7, When does it crash, and does it give any kind of error message?
# [] <Neal7> i can get the minecraft launcher to start but it won't load the game
# [] <Galaxy_2Alex> ??> Neal7 av/adwcleaner
# [] <Absol> Neal7: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: rushbrookrathbone.co.uk
# [] <Absol> Neal7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
# [] <DerSuchti_> Hello why can't I install version
# [] <Galaxy_2Alex> DerSuchti_, Is that the only version that does not work?
# [] <DerSuchti_> Wait a minute
# [] <DerSuchti_> ich kann nur nicht die installierenBearbeiten
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# [] <DerSuchti_> I just can't install the
# [] <Galaxy_2Alex> DerSuchti_, rushbrookrathbone.co.uk
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# [] <DerSuchti_> Thx
# [] <RoHPhoenix> why am i unble to log in into my old account to redownload minecraft
# [] <Galaxy_2Alex> RoHPhoenix, What happens when you try?
# [] <Aidan> I just bought a realm on Windows 10 Edition and it says ""our purchase succeeded but we couldn't create your realm right now. We will create your realm as soon as possible. Check back later." It's been 3 hours and I still haven't gotten the realm I payed for
# [] <RoHPhoenix> its always saying invalid password or email and when i try to reset password i dont receive the email
# [] <MizuNoIkari> okay, So I've taken the screenshot is there any way I could send you the image?
# [] <Galaxy_2Alex> RoHPhoenix, Disable any VPNs.
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# [] <RoHPhoenix> i dont have any VPNs
# [] <RoHPhoenix> i dont have any VPNs
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# [] <Galaxy_2Alex> RoHPhoenix, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
# [] <Galaxy_2Alex> ??> RoHPhoenix tools/hjt
# [] <Absol> RoHPhoenix: Download: rushbrookrathbone.co.uk%20beta/rushbrookrathbone.co.uk
# [] <Absol> RoHPhoenix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on rushbrookrathbone.co.uk and give us the link.
# [] <Galaxy_2Alex> ??> MizuNoIkari imgur
# [] <Absol> MizuNoIkari: Imgur is an image hosting website at rushbrookrathbone.co.uk where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
# [] <MizuNoIkari> rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> MizuNoIkari, What happens when you click "Show more details"?
# [] <MizuNoIkari> this rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> MizuNoIkari, Run the launcher as Administrator.
# [] <MizuNoIkari> Oh, Thank you. It worked, Thanks for everything!
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# [] <Jorge> hello?
# [] <Galaxy_2Alex> Jorge, Hello
# [] <Jorge> hi can you help me with a problem
# [] <Galaxy_2Alex> Jorge, What problem?
# [] <Jorge> every time I try to join a server or a singleplayer world my game will "stop responding" and I will have to force quit it
# [] <Galaxy_2Alex> ??> Jorge av/adwcleaner
# [] <Absol> Jorge: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: rushbrookrathbone.co.uk
# [] <Absol> Jorge: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
# [] <Jorge> wah tis this
# [] <Jorge> what"
# [] <Galaxy_2Alex> Jorge, Malwarebytes ADWCleaner is an utility to clean a PC which has malicious programs that are known to cause issues like yours.
# [] <Jorge> why isn't my anti maleware detecting any problems?
# [] * Danielris [webchat@rushbrookrathbone.co.uk] has joined #minecrafthelp
# [] <Galaxy_2Alex> Jorge, The programs you use right probably aren't that good.
# [] <Danielris> Hallo
# [] <Galaxy_2Alex> Danielris, Hello
# [] <Danielris> Can i get help
# [] <Galaxy_2Alex> Danielris, Sure.
# [] <Danielris> I cant rembember my email
# [] <Danielris> What to do?
# [] <Galaxy_2Alex> Danielris, Have you contacted Mojang Account Support already?
# [] <Danielris> yes
# [] <Galaxy_2Alex> Danielris, Please wait for them to answer.
# [] <Danielris> Oh okay, but can i even get it changed?
# [] <Jorge> Galaxy_2Alex so MacAfee is not as good as this adwcleaner?
# [] <Galaxy_2Alex> Danielris, Yes, it is possible, just wait for them to answer and they will ask for the required information.
# [] <Galaxy_2Alex> Jorge, McAfee is trash.
# [] <Jorge> aight
# [] <Danielris> What is required?
# [] <Galaxy_2Alex> Danielris, Depends on the case, transaction ID is always the best though.
# [] <Danielris> What is that?
# [] <Galaxy_2Alex> ??> Danielris account/trans-id
# [] <Absol> Danielris: How to find your Transaction ID: rushbrookrathbone.co.uk
# [] <Danielris> Im not so good at English so i dont understand it..
# [] <Galaxy_2Alex> Danielris, Use a translation tool, or ask someone who does understand English better for help.
# [] <Danielris> I cant do that, becuase my friend gave me the acc
# [] <Danielris> So idk what to do
# [] <Galaxy_2Alex> Danielris, Ask your friend for it. Keep in mind that account sharing is against the EULA - your friend wasn't allowed to give you his account in the first place, strictly speaking.
# [] <Danielris> Oh okay
# [] <Danielris> I dont use it then
# [] <Danielris> Sry
# [] <Galaxy_2Alex> Danielris, Ask him to recover the account for you, that is probably the best way.
# [] <Danielris> Okay thanks!
# [] <Jorge> Galaxy_2Alex is there a less sketchy looking app I can use
# [] <Galaxy_2Alex> Jorge, It's not sketchy. rushbrookrathbone.co.uk
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# [] <harisdzinovic> hey guys so i got the game code from a friend. when i went to reedem it said placing order for a couple hours and now it says please contact mojang support
# [] <Galaxy_2Alex> harisdzinovic, Have you sent in an account support request already?
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# [] <harisdzinovic> yep the thing is it says they are currently reviewing posts sent feb 25 thats a month ago i dont want to wait a month to play my game
# [] <Galaxy_2Alex> harisdzinovic, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: rushbrookrathbone.co.uk
# [] <harisdzinovic> but that was a month ago
# [] <harisdzinovic> money has been spent
# [] <Galaxy_2Alex> harisdzinovic, You will have to wait for them to answer.
# [] <harisdzinovic> are you saying i have to wait a month or more?
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# [] <Galaxy_2Alex> harisdzinovic, It's probablt going to be roughly 3 weeks.
# [] <harisdzinovic> bro thats unnaceptable
# [] <Galaxy_2Alex> harisdzinovic, Unfortunately, there is nothing else you can do, sorry.
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# [] <andybulgaria> hello. I bought windows 10 Minecraftcan I get java edition for free from my Mojang account
# [] <Galaxy_2Alex> andybulgaria, No, buying the Bedrock Edition from the Microsoft Store does not give you a free copy of the Java Edition.
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# [] <Galaxy_2Alex> andybulgaria, If you bought the Java Edition before October '18, you received a free code for the Bedrock Edition from the Microsoft Store.
# [] <lordkillgore> i cannot access my minecraft account that is paid for
# [] <Galaxy_2Alex> lordkillgore, What does it say when you try?
# [] <andybulgaria> i don't know if its a bedrock edition ? I bought in Dec and its a Windows 10 version
# [] <Galaxy_2Alex> andybulgaria, The one that is on the Microsoft Store?
# [] <lordkillgore> cant access email but iv validated it was my email
# [] <andybulgaria> yes Microsoft store..
# [] <Galaxy_2Alex> lordkillgore, And you can't log in?
# [] <lordkillgore> and i can log onto my email but it says my minecraft account is not on the email account
# [] <Galaxy_2Alex> andybulgaria, Then no, there is no free copy of the Java Editon coming with that, you will have to buy that on rushbrookrathbone.co.uk
# [] <lordkillgore> yea it wont let me use the minecraft account but iv already migrated it
# [] <Galaxy_2Alex> lordkillgore, What is your Minecraft Username?
# [] <lordkillgore> lordkillgore
# [] <andybulgaria> thank you. so with Windows 10 i am told i cant add mods - is that correct ?
# [] <Galaxy_2Alex> andybulgaria, That is mostly correct, yes. The only "mods" available right now for the Windows 10 Edition are basic scripts and model changes, nothing even close to what is possible with the Java Edition right now.
# [] <Galaxy_2Alex> lordkillgore, Have you contacted Mojang account support already?
# [] <andybulgaria> how much is the java edition ? can i buy online and download it ?
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# [] <lordkillgore> iv tried i never got a response back to my email
# [] <Galaxy_2Alex> andybulgaria, The Java Edition is € right now, and yes, it can be bought from rushbrookrathbone.co.uk
# [] <lordkillgore> the account is connected to jenicahatton@rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> lordkillgore, when did you send them an email?
# [] <andybulgaria> thanks.
# [] <lordkillgore> awhile ago i cant remember now i gave up on getting an email back
# [] <Galaxy_2Alex> lordkillgore, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> lordkillgore, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: rushbrookrathbone.co.uk
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# [] <Galaxy_2Alex> lordkillgore, Just wait for them to answer.
# [] <lordkillgore> is there any way you could help me?
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# [] <Galaxy_2Alex> lordkillgore, There is not, only account support can help you.
# [] <lordkillgore> i just cant understand how it wont allow me to use it dispite it being paid for and on the account
# [] <bearmonkey> #minecrafthelp
# [] <Galaxy_2Alex> bearmonkey, Hello, how can we help?
# [] <Galaxy_2Alex> lordkillgore, You can dispute it, you will just have to contact them via the form, or wait for them to answer your previous support request.
# [] <lordkillgore> okay
# [] <bearmonkey> hello i am trying to send a reset password email to my yahoo account but no email is popping up
# [] <Galaxy_2Alex> bearmonkey, How long have you been waiting?
# [] <bearmonkey> well ive been waiting for about 20 minutes
# [] <bearmonkey> but even ive sent it a month ago and never got one and im just now trying again
# [] <Galaxy_2Alex> bearmonkey, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
# [] <Galaxy_2Alex> ??> bearmonkey tools/hjt
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# [] <Absol> bearmonkey: Download: rushbrookrathbone.co.uk%20beta/rushbrookrathbone.co.uk
# [] <Absol> bearmonkey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on rushbrookrathbone.co.uk and give us the link.
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# [] <ZRST> rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> ??> ZRST error/download
# [] <Absol> ZRST: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here rushbrookrathbone.co.uk
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# [] <ZRST> THanks
# [] <bearmonkey> are you gonna like hack me or something with this?
# [] <Galaxy_2Alex> bearmonkey, No, the program is totally safe, we use it a lot every day here.
# [] <bearmonkey> yeah i know but like the stuff i put into the ubuntu pastebin
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# [] <Galaxy_2Alex> bearmonkey, Those pastes are anonymous as well, and are also automatically deleted after a while.
# [] <bearmonkey> okay
# [] <bearmonkey> rushbrookrathbone.co.uk
# [] <ihaveadumbbrother> hello, I would like advise with recovering an old account
# [] <Galaxy_2Alex> bearmonkey, Disable Parsec, it might be causing the login trouble.
# [] <bearmonkey> okay
# [] <Galaxy_2Alex> ihaveadumbbrother, Have you contacted Mojang account support already?
# [] <ihaveadumbbrother> I have
# [] <bearmonkey> i disabled parsec
# [] <Galaxy_2Alex> ihaveadumbbrother, In that case, wait for them to answer.
# [] <Galaxy_2Alex> bearmonkey, Check if you can log in now.
# [] <ihaveadumbbrother> it has been about 3 weeks
# [] <Galaxy_2Alex> ihaveadumbbrother, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: rushbrookrathbone.co.uk
# [] <ihaveadumbbrother> thanks!
# [] <bearmonkey> im not having trouble logging into minecraft but when i try to reset my password no email is being sent
# [] <Galaxy_2Alex> bearmonkey, I am aware, and that is a seperate issue, but for now, this may allow you to log into your account nonetheless.
# [] <Galaxy_2Alex> bearmonkey, If you are sure you just forgot your password, please contact Mojang with your transaction ID, Absol will give you the information.
# [] <Galaxy_2Alex> ??> bearmonkey account/trans-id
# [] <Absol> bearmonkey: How to find your Transaction ID: rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> ??> bearmonkey account/send-email
# [] <Absol> bearmonkey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/rushbrookrathbone.co.uk email, and any other relevant information, through this form: rushbrookrathbone.co.uk
# [] <Absol> bearmonkey: For wait times on replies refer to rushbrookrathbone.co.uk
# [] <bearmonkey> i dont have my transaction id
# [] <bearmonkey> and i think its long gone
# [] <Galaxy_2Alex> bearmonkey, Absol gave you a link to an article that shows you how to recover it.
# [] <Capfan67> bearmonkey, Just a quick side question: So, you say you have no trouble logging in. Does that mean you can log into rushbrookrathbone.co.uk?
# [] <bearmonkey> i cant
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# [] <bearmonkey> i cant log in to mojang since i dont know the password
# [] <Ashy> I need help with my email
# [] <Capfan67> bearmonkey, Ah, I misunderstood then. Ok, back to the shadows I go.
# [] <Galaxy_2Alex> Ashy, How can we help?
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# [] <Galaxy_2Alex> bearmonkey, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
# [] <iMorosity> huh
# [] <Galaxy_2Alex> iMorosity, Hello
# [] <iMorosity> hello are you a mod?
# [] <Ashy> I need to get my email and from your point of view you might think im another person wanting the account but it is my account, help me?
# [] <Galaxy_2Alex> iMorosity, Yes I am, how can I help?
# [] <Galaxy_2Alex> Ashy, Have you contacted Mojang account support yet?
# [] <iMorosity> my account cant be logged in for some reason
# [] <Ashy> Yes i did that but i didnt understand
# [] <Galaxy_2Alex> iMorosity, What does it say when you try?
# [] <iMorosity> and when I attempt to restart it, it doesnt send me an email
# [] <iMorosity> it says that it was sent
# [] <Galaxy_2Alex> Ashy, Please wait for them to answer your support request.
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# [] <Ashy> Okay
# [] <Galaxy_2Alex> iMorosity, Let's just doublecheck something. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
# [] <Galaxy_2Alex> ??> iMorosity tools/hjt
# [] <Absol> iMorosity: Download: rushbrookrathbone.co.uk%20beta/rushbrookrathbone.co.uk
# [] <Absol> iMorosity: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on rushbrookrathbone.co.uk and give us the link.
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# [] <Ashy> hello i had to rejoin Galaxy_2Alex
# [] <Ashy> Galaxy_2Alex
# [] <Galaxy_2Alex> Ashy, Yes?
# [] <iMorosity> Galaxy and how will this help me again?
# [] <Ashy> Have you gotten anything back from the minecraft? or anything?
# [] <Galaxy_2Alex> iMorosity, Just to see whether or not any programs on your PC may be causing the issue.
# [] <iMorosity> oh aight
# [] <Ashy> Ive been on the launcher profiles and it dosent tell me my email Galaxy_2Alex
# [] <Galaxy_2Alex> Ashy, Like I already said, you will have to wait for them to answer. The only thing I can do is to check whether or not anything installed on your PC could be causing the issues you have.
# [] <Ashy> Ok can you?
# [] <Galaxy_2Alex> Ashy, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
# [] <Galaxy_2Alex> ??> Ashy tools/hjt
# [] <Absol> Ashy: Download: rushbrookrathbone.co.uk%20beta/rushbrookrathbone.co.uk
# [] <Absol> Ashy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on rushbrookrathbone.co.uk and give us the link.
# [] <Ashy> Thank you Galaxy_2Alex
# [] <Ashy> How do use the help to get my email?
# [] <Galaxy_2Alex> Ashy, None of that will help me to get your email address, it is just to make sure that, whenever Mojang replies to you, they have an easier job to help you with your issue.
# [] <iMorosity> galaxy
# [] <Galaxy_2Alex> iMorosity, Yes?
# [] <Ashy> What does it do other than that?
# [] <iMorosity> I did it and it gave me a list of things
# [] <Galaxy_2Alex> iMorosity, Please give me the link to the paste.
# [] <iMorosity> and how do I find the link?
# [] <Galaxy_2Alex> Ashy, It will show me whether or not anything is installed on your PC that could be messing the Minecraft, like stealing your login data and such.
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# [] <Galaxy_2Alex> iMorosity, Have you uploaded the log to rushbrookrathbone.co.uk?
# [] <iMorosity> aight I did it
# [] <Galaxy_2Alex> iMorosity, When clicking "Paste!", it should direct you to another page with your paste on it, give me the URL to that page.
# [] <iMorosity> it doesnt say
# [] <iMorosity> aight I have it
# [] <iMorosity> I sent the url too
# [] <Galaxy_2Alex> iMorosity, Please send the URL into this chatroom.
# [] <iMorosity> rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> iMorosity, Right, that looks fine. Contact Mojang with your transaction ID. Absol will give you the information you need for that.
# [] <Galaxy_2Alex> ??> iMorosity account/trans-id
# [] <Absol> iMorosity: How to find your Transaction ID: rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> ??> iMorosity account/send-email
# [] <iMorosity> I dont remember it tho
# [] <Absol> iMorosity: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/rushbrookrathbone.co.uk email, and any other relevant information, through this form: rushbrookrathbone.co.uk
# [] <Absol> iMorosity: For wait times on replies refer to rushbrookrathbone.co.uk
# [] <Galaxy_2Alex> iMorosity, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
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# [] <iMorosity> now I have to wait again, correct alex?
# [] <Galaxy_2Alex> iMorosity, Unfortunately, yes.
# [] <iMorosity> Back to step 1 huh?
# [] <Galaxy_2Alex> iMorosity, Have you already sent them an email?
# [] <iMorosity> well Im gonna leave, last time I tried to write emails, they sent me to this owner
# [] <iMorosity> yes I did
# [] <Galaxy_2Alex> iMorosity, In that case, wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: rushbrookrathbone.co.uk
# [] <iMorosity> its fine
# [] <iMorosity> well thanks Alex
# [] <iMorosity> good day to you sir
# [] <Galaxy_2Alex> iMorosity, Same to you.
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