Requested Company Data file. Received email telling us to sign in, click the task or to-do item called "Download the company file created on" I can't find it.
Hey there, @paffeldt. Thanks for providing an update.
We're aware that the task isn't being shown on the Dashboard, and our Engineering Team is hard at work to resolve the issue. The good news is that you can still export the file without using the task. Follow these quick steps:
- In QuickBooks Online, go to the Settings ⚙ icon and select Export Data.
- Enter your reason for exporting and select Continue.
- In the Moving to QuickBooks Desktop section, select Learn more.
- In the Download company data section, select Learn more.
- Select Get started.
- On the Exporting from QuickBooks Online page, select Continue to download.
- In QuickBooks Desktop, make sure you're on the No Company Open screen. If you have a company open, go to File and select Close company.
- Back in QuickBooks Online, select Download.
- In the Save your company file window, select a location to save the file. Pick a place other than your Windows Desktop.
- When the download finishes, select Convert Now.
- In the Create a new QuickBooks file window, give the file a name and select a location to save it in. Pick a place on your local computer and not a network or external drive.
- After the export is done, select Finished.
That's it! Please let me know if there's anything else I can do to be of assistance. Have a great weekend!
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