CLIENT MONEY PROTECTION CERTIFICATE
Should a Propertymark Preotected agent go into administration or misuse your rent, deposit or other funds, Propertymark will reimburse you whether you are a landlord or a tenant.
This certificate confirms your money is protected by the Propertymark Client Money Protection Scheme and that you can claim back money lost in the event of your letting agent going into administration or misusing your funds.
Details of your agent
Rushbrook and Rathbone Limited
Scheme Reference number : C0003969
Is a member of the Propertymark Client Money Protection scheme
Arbon House, 6 Tournament Court,Edgehill Drive, Warwick CV34 6LG
Simply go to propertymark.co.uk/complaints/client-money-protection/ and complete the CMP application form. We need to receive your application within 12 months of us being notified that a misappropriation has occurred.
You do not need to prove fraud. You only need to provide supporting evidence that you have not received the money you were legally entitled to , this may be in the form of your tenancy agreement or deposit protection certificate along with bank statements.
Your money is protected throughout the time that your agency is a member of the Propertymark Client Money Protection Scheme. If your agent leaves the scheme, they are required by law to notify you. All agents managing propertied in England, Scotland or Wales are legally required to belong to a Government approved Client Money Protection scheme at all times and details of the scheme must be publicly available. If you discover at a later date that money has gone missing during the period of their membership of the scheme, you will still be covered even if they have subsequently left the scheme.
Unfortunately, we cannot make payments for any loss arising from war ( whether foreign or civil), terrorism, rebellion, revolution, military uprising or any firm of confiscation by the state.